REFURBISHED EQUIPMENT
DCCM will warranty all refurbished equipment purchased from us for up to one (1) year from the date of purchase. If equipment is defective within thirty (30) days from the date of purchase it will be diagnose and shipped within 48 hours at DCCM's expense. If equipment becomes defective after the first thirty (30) days it will be repaired within 7 to 10 business days and shipped back at DCCM's expense. However, if the equipment is found not to be defective, DCCM will ship the item back at the customer's expense along with a $20.00 diagnostic fee. All items are shipped via Ground service unless customer request otherwise and is willing to incur the additional shipping costs. DCCM will NOT accept packages without an assigned RMA #!
WHAT IS NOT COVERED UNDER WARRANTY
Warranties do not cover the product if it was misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper, use in an unsuitable environment, or Acts of God.
RETURN POLICY
- DCCM offers a thirty (30) day return policy on all merchandise. After (30) days, we will NOT accept any returns or exchanges. A 20% restocking fee will be charged for all equipment that is returned and not defective. WE WILL NOT ACCEPT PACKAGES WITHOUT AN ASSIGNED RMA NUMBER!
- RESTRICTIONS:
- Paper, ribbon, and credit card slips are non-returnable. All software that has been opened or used is not eligible for return. (With the exception of Go Software products. These items cannot be returned after 30 days of purchase. Custom-made items are non-returnable.
- A Nurit 3010 CDPD may only be returned for replacement if the product is determined to be defective. It will be replaced with an identical Nurit 3010 CDPD unit.
HOW TO RETURN A PRODUCT
Please visit the website and fill out a Return Merchandise Request (RMR). This will be submitted to one of DCCM's Customer Care Representatives for review. You will than be contacted within 24 hours with a Return Merchandise Authorization (RMA) number and instructions for shipping the product back. If you have not heard from a Customer Care Representative within 24 hours please contact us at 800*785*5939. Our business hours are Monday thru Friday 9:00 am to 6:00 pm (EST).
PREPARING THE PRODUCT FOR SHIPPING
- An RMA # must be issued before the product can be returned. All original merchandise must be sent back (power cords, books, etc.) or you will be invoiced for missing items. Package the unit carefully and pad for safety. Fully insure all shipped products. Returned products must be shipped prepaid. If products arrive in damaged condition due to obvious mishandling, you are responsible for filing the claim with your carrier. Defective equipment that arrives without an RMA # will either be refused or returned at the sender's expense. We are not liable for loss or damage to unauthorized product returns.
- Please write in black bold print the RMA # on the outside of the box and on all paperwork.
REQUIRED INFORMATION WHEN REQUESTING AN RMA
- The serial number of your defective product. Information about the installation and use of the unit. Information about the failure and/or reason for the return.
- A copy of your dated proof of purchase or the Order Number.
